Refund policy

Refund Policy

Last updated: April 19, 2026

Why We Cannot Accept Returns

Our products are consumable dietary supplements and are temperature-sensitive.
Once an order leaves our facility, exposure to heat, humidity, and friction
during transit can affect product quality. For hygiene and safety reasons, we
are therefore unable to restock or resell any bottle that has been shipped —
even if it is unopened and sealed. Because of this, we do not accept physical
returns, and all sales are considered final.

Partial Refunds (Keep the Product)

If you are unhappy with your purchase, contact us at support@shopmirella.com
within 30 days of delivery with your order number and the reason. Since we
cannot take products back, we may offer a partial refund of up to 50% of the
product price — and you keep the product. This is the maximum refund available
for change-of-mind or dissatisfaction requests.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, that's on us. Email
support@shopmirella.com within 7 days of delivery with photos of the item and
packaging, and we will send a free replacement or issue a refund.

Non-Returnable Items

All dietary supplements (opened or unopened), sale items, promotional bundles,
and gift cards are non-returnable.

Subscriptions

Subscriptions include a discounted price and therefore have a 2-month minimum
term. After the minimum term, you can pause, skip, or cancel anytime through
our subscription portal at getmirella.com/a/subscriptions/login or by emailing
support@shopmirella.com at least 48 hours before your next renewal date.
Already-shipped subscription orders follow the refund terms above.

European Union — 14-Day Cooling-Off Period

For orders shipped into the European Union, you have the right to cancel your
order within 14 days of receipt. Returned items must be unopened, with all
seals intact, and in their original packaging; return shipping is at your cost.
Opened supplements are excluded from this right for hygiene reasons.

Refund Processing

Approved refunds are issued to your original payment method within 10 business
days. Your bank or credit card company may need additional time to post the
refund. If more than 15 business days have passed, contact us at
support@shopmirella.com.

Contact

Cetras LLC (d/b/a Mirella)
30 North Gould Street, STE R
Sheridan, WY 82801, USA
support@shopmirella.com
+1 (209) 207-6053