Shipping policy
Shipping Policy
Last updated: April 19, 2026
This Shipping Policy outlines the shipping methods, processing times, delivery
estimates, and other related information for orders placed at Mirella (operated
by Cetras LLC). By placing an order with us, you agree to the terms outlined
below.
Order Processing
All orders are processed within 1-2 business days (Monday through Friday,
excluding U.S. federal holidays) after payment is confirmed. Orders placed on
weekends or holidays will be processed the following business day.
Once your order has been processed and shipped, you will receive a shipping
confirmation email containing your tracking number and a link to track your
package.
Please double-check your shipping address before completing checkout. We are
not responsible for orders shipped to incorrect addresses provided by the
customer. If you notice an error, contact us immediately at
support@shopmirella.com — we will do our best to update the address before the
order ships, but cannot guarantee changes once the order has been processed.
Shipping Methods, Rates, and Delivery Times
We ship via USPS, UPS, or FedEx, depending on your location and the size of
your order.
United States (Domestic)
- Standard Shipping: 3-5 business days
- Free Standard Shipping on all orders over $50 and on all bundle purchases
(3-bottle and 6-bottle packs)
- Express Shipping: 1-3 business days, calculated at checkout
- Note: During periods of high demand, some orders may ship from an
alternative fulfillment center, which can add a few days to delivery.
International
- We currently ship to select international destinations. Delivery typically
takes around 14 business days, depending on the destination country and
customs processing.
- International shipping rates are calculated at checkout based on weight and
destination.
Delivery times are estimates only and are not guaranteed. Actual delivery
times may vary due to carrier delays, weather, holidays, customs clearance, or
other circumstances beyond our control.
Tracking Your Order
Once your order ships, you will receive a tracking number via email. You can
track your package directly through the carrier's website. If you have not
received a tracking number within 3 business days of placing your order,
please check your spam or junk folder. If you still cannot locate it, contact
us at support@shopmirella.com.
Shipping Restrictions
Due to regulations, customs requirements, or carrier limitations, we are
unable to ship to certain countries or regions. If your destination is not
supported, this will be indicated at checkout.
We do not ship to P.O. Boxes for express shipments. APO/FPO/DPO addresses are
accepted via USPS only and may experience longer transit times.
Customs, Duties, and Taxes (International Orders)
International orders may be subject to customs fees, import duties, taxes, or
other charges levied by the destination country. These fees are the
responsibility of the customer and are not included in the product price or
shipping cost at checkout.
We are not responsible for delays caused by customs or for refusing payment of
customs fees. If a package is returned to us due to refused customs charges or
an undeliverable address, any refund will be handled in accordance with our
Refund Policy and will exclude original shipping fees.
Lost, Stolen, or Damaged Packages
If your tracking shows your package as delivered but you have not received it,
please:
1. Check with neighbors, household members, and your local post office.
2. Wait 48 hours, as carriers occasionally mark packages as delivered
prematurely.
3. Contact us at support@shopmirella.com if the package still does not arrive.
For packages lost in transit (no movement for 10+ business days domestically
or 30+ business days internationally), please contact us so we can open a
claim with the carrier.
If your order arrives damaged, please email us at support@shopmirella.com
within 7 days of delivery with photos of the damaged item and packaging. We
will arrange a replacement or refund at our discretion.
Subscription Shipments
If you are enrolled in a recurring subscription, your order will ship
automatically on your selected renewal date and follow the same processing and
delivery timelines outlined above. Subscriptions have a 2-month minimum term;
after that, you can pause, skip, or cancel anytime through our subscription
portal at getmirella.com/a/subscriptions/login or by emailing
support@shopmirella.com at least 48 hours before your next renewal date.
Holiday and Weather Delays
During peak holiday seasons (e.g., Black Friday, Cyber Monday, Christmas) and
severe weather events, processing and delivery times may be longer than usual.
We will do our best to notify customers of any expected delays and recommend
ordering early during these periods.
Contact
For any shipping-related questions, please contact us at:
Cetras LLC (d/b/a Mirella)
30 North Gould Street, STE R
Sheridan, WY 82801, USA
support@shopmirella.com
+1 (209) 207-6053