Cancellation policy

Cancellation Policy

Some items at Mirella may be offered to you as a subscription, a pre-order, or try before you buy. This cancellation policy outlines how you can change or cancel these kinds of purchases.

Subscriptions

When you purchase a subscription, you will receive repeat deliveries based on the subscription duration and frequency that you select.

You can cancel at any time after your first order has been processed. There is no minimum commitment and no cancellation fee.

Your payment details will be stored securely and you will be charged for each subscription delivery, unless you choose to pay in advance.

To cancel, pause, skip, or change your subscription, log in to your account or use the link in your order confirmation email. You can also email support@shopmirella.com and we will take care of it for you.

If a renewal order has already been charged at the time you cancel, contact us and we will refund that renewal in full. You do not need to return the product.

Some subscriptions may auto-renew at the end of their duration. You can cancel at any time before the renewal.

See our Refund Policy for more details on returns and refunds.

Pre-orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.

You can cancel a partially paid pre-order that has not yet been fulfilled. If the order has been fulfilled, you cannot cancel the order, but you can request a full or partial refund. See our Refund Policy for more details on returns and refunds.

Try Before You Buy

When you purchase a try-before-you-buy item, we authorize your payment method before fulfilling the order. You will have a specified amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.

Contact

Cetras LLC (d/b/a Mirella)
30 N Gould St, STE R
Sheridan, WY 82801, USA
support@shopmirella.com
+1 (209) 207-6053