Cancellation policy

Cancellation Policy

Some items at Mirella may be offered to you as a subscription, a pre-order, or try before you buy. This cancellation policy outlines how you can change or cancel these kinds of purchases.

Subscriptions

When you purchase a subscription, you will receive repeat deliveries based on the subscription duration and frequency that you select.

Subscription discounts are offered in exchange for a minimum commitment of two subscription cycles. This means that discounted subscription purchases cannot be cancelled until after the second subscription order has been processed and paid.

Your payment details will be stored securely and you will be charged for each subscription delivery, unless you choose to pay in advance.

After your second subscription cycle has been completed, you may cancel, pause, skip, or change your subscription at any time.

If you submit a cancellation request before the second subscription cycle has been completed, your cancellation will take effect after your second subscription order has been processed.

Some subscriptions may auto-renew at the end of their duration. If you do not want to renew your subscription after the minimum commitment has been completed, you can cancel it at any time.

To cancel or change your subscription after the minimum commitment, log in to your account or use the link in your order confirmation email. You can also pause, skip, or cancel by emailing support@shopmirella.com at least 48 hours before your next renewal date.

See our Refund Policy for more details on returns and refunds.

Pre-orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.

You can cancel a partially paid pre-order that has not yet been fulfilled. If the order has been fulfilled, you cannot cancel the order, but you can request a full or partial refund. See our Refund Policy for more details on returns and refunds.

Try Before You Buy

When you purchase a try-before-you-buy item, we authorize your payment method before fulfilling the order. You will have a specified amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.

Contact

Cetras LLC (d/b/a Mirella)
30 N Gould St, STE R
Sheridan, WY 82801, USA
support@shopmirella.com
+1 (209) 207-6053